5 Things to get right when starting a business

Starting your own business is a BIG leap of faith. Will you find any customers? Will you make enough income? These are questions that any founder will ask themselves.

But with the right planning, preparation and support, you can set the best possible foundations for your new enterprise, and take some of the guesswork out of becoming a business owner.

Building the right foundations

So, if you’ve got a great business idea and you’re eager to get your company off the ground, what are the key foundation elements you need in place?

Read More
Is my Accountant a cost or investment?

Accountants tell their clients to reduce their overhead costs as one of the seven ways to grow your business. One of your overhead costs is your accounting fees. So, is what you spend with your accountant an expense which needs to be reduced, or is it an investment?

An expense is a necessary evil. It can’t be avoided and is a grudge purchase with very little value add.

An investment is about the return on your spend - what you get back as the benefits of the service; more cash, more discretionary time, or simply peace of mind that everything is done as it should be.

Read More
Michael Pauling
Growing Revenue through increased market share

Whatever industry you’re in, if you can grow to dominate a particular niche or specialism, you’ll quickly start to see the positive impact on sales, revenue and end profits.

Through strategic use of sales, marketing and business development techniques, you can build your brand profile and increase market share – making you the go-to provider in your niche and secure a larger slice of the sales and revenue pie.

A strategic approach to increased market share

Read More
Document your sales process

Documenting your sales process

Businesses that follow a documented sales process generate more revenue.

Prospective customers should receive the same service no matter which member of your sales team they deal with. A documented sales process ensures your sales team knows the correct process to follow; providing prospective customers a consistent experience.

It’s important to include your sales team in the development of your sales process to gain valuable insights and ensure they’re on board with the new process.

Read More
Michael Pauling
Whats the point of market research

Whats the point of market research

A successful small business needs to have customers making purchases, ideally over and over again. You can make that an easy decision for them, by finding out (and providing) precisely what they need.

Read More
Michael Pauling
Simple things your sales team must avoid

Simple things your sales team must avoid

Help your sales team avoid these selling faux pas to improve their results:

1. Chasing unsubstantiated leads.You must earn the right to sell to someone

2. Being unprepared.If unprepared, you’ll instantly be on the back foot and prospective customers will sense it.

3. Not qualifying leads.Not every opportunity is equal.

4. Turning up late.This is rude, annoying, and reflects poorly on you and the business.

5. Giving too much information.

6. Not listening.

7. Not explaining the value.

8. Saying yes without being able to back it up.

9. Closing the sale before you’ve established the value to the customer.

10. Ignoring the sales process.Rushing a sale can backfire.

11. Product pushing / overselling.

12. Failing to up-sell / cross-sell. Up-selling is when a customer spends more money by upgrading to a more expensive model or purchasing additional features.

13. Not delivering on your promises.

Read More
Michael Pauling